Refund Policy

DONATION REFUND POLICY

If you have made an error in making your donation or change your mind about contributing to ProSTEM Organization, we will honor your request for a refund made within 15 days of your donation.

To request a refund, call 214.227.2181 or email us at support@prostem.org. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Recurring Donation Change or Stop Policy

To change or stop your monthly recurring giving, please call us at 214.227.2181.

Recurring Donation Refund Policy

Donors have the option to give recurring donations. ProSTEM Organization will be able to refund the previous months donations only. See Donation Refund Policy above.

Overpayment or Error Refund Policy

Where an error has been made by ProSTEM Organization or a banking facility which results in an over payment being made, ProSTEM Organization may, in consultation with the donor refund by either a credit of the over payment to the donor, or alternatively by check for the full amount of the over payment. Checks will be sent within 30 days to the donor’s on file address.